Totally unacceptable

I am beyond frustrated and absolutely disgusted with Bonitas. When you came into the office at the beginning of the year, you made a point of speaking to every single consultant except me. I let it go at the time, thinking maybe you were just too busy — but now, looking back, it feels like just another example of how little regard Bonitas has for its members. I was given authorisation to see an ENT specialist in Port Elizabeth — only to find out after the fact that Bonitas has zero ENT specialists contracted in the entire city. Are you kidding me? I paid out of pocket for the full consultation, assuming I’d at least get a reasonable refund. Instead, what I got felt like a slap in the face. The amount refunded was pathetic — an absolute insult, really. This is not what anyone would expect from a so-called reputable medical aid. Honestly, it's unacceptable.