MD
Melanie D
1 reviews | Active since Feb 2015
12 Feb 2021, 20:23
TOTALLY DISGUSTING WITH SERVICE
I AM TOTALLY DISGUSTED WITH THE BONCAP DEPARTMENT, MY DENTIST / VIA MY GP HAS REQUESTED ME TO GO FOR A BONE DENISTY TEST, AS I AM LOOSING BONE. I HAVE HAS 3 FAILED IMPLANTS. THE MEDICAL AID, SAYS IT WONT PAY FOR IT, AS IT ISN'T ON MY LIST OF BENFITS. THE THING IS, IF I WAS ADMITTED TO HOSPITAL THEY WILL PAY FOR IT, BUT NOT IF I JUST GO AND HAVE IT DONE. SO THEY DONT MIND PAYING FOR ME TO BE BOOKED INTO HOSPITAL, WHICH WOULD COST MORE, THAN ME GOING OFF THE STREET TO HAVE IT DONE. I AM GOING TO REPORT THE MEDICAL AID SCHEME MEDICAL AID BOARD. I HAVE HAD THREE LOTS OF MY BILLS REJECTED BY THE MEDICAL AID, BUT LAST YEAR I WENT TO THE DOCTOR ONCE. DOESN'T SEEM FAIR
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Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
14 Feb 2021, 09:32Hello Melanie,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your enquiry.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your enquiry.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Bonitas Medical Fund's reply14 Feb 2021, 09:32
Official
Hello Melanie,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your enquiry.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your enquiry.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
17 Feb 2021, 13:28Hello Melanie,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply17 Feb 2021, 13:28
Official
Hello Melanie,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
MD
Melanie D's updateReviewer Update
17 Feb 2021, 14:00Nothing has been resolved, just goes to show how poor your service is.
I want a manager to contact me. to discuss all my issues.
I want a manager to contact me. to discuss all my issues.
MD
Melanie D's update17 Feb 2021, 14:00
Reviewer Update
Nothing has been resolved, just goes to show how poor your service is.
I want a manager to contact me. to discuss all my issues.
I want a manager to contact me. to discuss all my issues.