TOTAL LACK OF COMMUNICATION, RESOLUTION, ACCOUNTABILITY AND NO APOLOGY

UNACCEPTABLE ADMINISTRATION AT BONITAS!!!! I was extremely happy with my Medical Aid until Bonitas bought out Liberty. I have had endless struggles since moving onto Bonitas with the call centre and their lack of service and resolution on matters, the time and the frustration spent trying to deal with Bonitas is not worth it. This morning I am at the end of my endurance and am so frustrated i just want to scream and scream and never stop!!!!!! My payment was always made to Bonitas directly from my Savings account, somewhere in their wisdom this year they without consultation DECIDED for me that the funds must now be deducted directly from my Salary. UNFORTUNATELY the left hand does not know what the right hand is doing, so both last month and this month double deductions have been made from my bank account and my salary. To add insult to injury when the deduction from my bank account for obvious reasons bounced!!!!! They suspended my Medical ALSO WITHOUT CONSULTATION! I had just had a dental bone graft and was in pain and was told at the Chemist i could not access my medical funds for medicine, not only was I in severe pain, I was humiliated and i also needed antibiotics so the bone graft could be successful. I spent the entire following morning explaining and explaining and explaining on the phone to various people before at two thirty in the afternoon i was able to go and get my prescription. I thought the issue was resolved, i had agreed with my HR Department that deductions would be covered from my salary and e-mails were sent on my behalf from my HR Division. Gues what folks.... they once again not only recovered everything plus from my Salary it has been presented at the bank for a second time nothing is resolved. Who is going to re-imburse me for the bounced stop orders, who is going to re-imburse me for the bank penalties because other stop orders were rejected, who is going to resolve the issues created because the other rejected stop orders had to be double deducted this month leaving me with a desperate shortage of funds. WHO IS GOING TO RECTIFY THE MATTER WITH THE BANK I CANNOT GET MY PENALTIES BACK BONITAS HAVE TO RESOLVE THE ISSUE WITH THE BANK. WHO IS GOING TO RESOLVE MY CREDIT STATUS WITH THE BAN****! Who is now going to ensure that once again unpaid creditors this issues are resolved. WHO IS GOING TO APOLOGISE I HAVE HAD NO APOLOGIES AND NO RESOLUTION.... Disgusted and Frustrated. This matter started in April we are almost in July.