UU
User U
1 reviews | Active since Aug 2017
15 Sept 2022, 08:43
TOTAL LACK OF COMMUNICATION
I am struggling to sort out payment for a procedure that was authorized. Your phone number is not working, the Whatsapp agent was no help at all and emails go unanswered. How do you expect your clients to communicate with you? Should I refer this matter to the council for medical aid schemes?
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Replies (1)
Bonitas Medical Fund's replyOfficial
15 Sept 2022, 09:26Hello Ingrid R
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply15 Sept 2022, 09:26
Official
Hello Ingrid R
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas