1 reviews | Active since Jan 2010
Total incompetence!
I cancelled my Bonitas Medical Aid and received confirmation by sms and email on 13/12/2018. I have now found out 28/12/2018 that it is NOT cancelled and is now "in processing" who is paying for the premiums for the lack of customer care? I have emailed many persons and NONE including brokers do their jobs! I have made requests to Salome in retentions and get no answer. My brokers have also tried to get resolution and nothing happens! I request that mangers email me and DO NOT phone me as a paper trail will prove their lack of promises. Definitely the WORST medical aid, in past have had to refer two cases to Council of Medical Schemes, both they paid out as they did not correctly review the case. So stay away if you are thinking of a switch!
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Best regards,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Best regards,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Best regards,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Best regards,