TOTAL DISREGARD FOR PATIENTS NEEDS. FIFTEEN DAYS AND STILL WAITING FOR A SPECIALIST REFERRAL AUTHORISATION. DO NOT JOIN BONITAS UNDER ANY CIRCUMSTANCES

Member ***

Fifteen working days later and we are still waiting for the Boncap Specialist Referrals Department to supply us with an authorisation letter in order for my wife to see an orthopaedic surgeon.

We are now going to contact the Medical Schemes Ombudsman and Wendy Knowler Consumer Complaints specialist to take this matter further.

Enough is enough. No more Mr. Nice Guy

Absolutely useless medical aid who doesn't give a damn about their members. They're just a money-making racket.

They're so useless in fact that when trying to access member information on their member portal they do not recognise my ID number as belonging to the medical scheme and I am the main member. They recognise my wife's ID number and she is a dependent. That's how USELESS they are Would we recommend Bonitas to anyone? NOT IN TEN MILLION YEARS