Tool of a supervisor.

The scheme requires a referral letter each time my child visits the Paeditrician. With reference to my daughters condition she has been exempted from the referral letter see reference number 120517Q8N1WL [MI ********** 38] confirmed by the agent Kokoi Motsoaledi. Now a supervisor Zander Ciarar by the name of is requesting a motivation letter, this is the same supervisor that assisted with the previous claim on the 04/04/2018 ref number 040518QRY16Z [MI ********** 34]. The condition has been discussed as has not changed. With the letter provided i expect you to process all claim from the paeditrician. If the next claim fails for Awaiting specialist referral i will refer the case to the council of medical scheme. The claim dated 16/07/2018 has also failed for this reason code. Kindly make sure the claim is reprocessed correctly. In each complaint you advise "you strive to provide the best possible service". However there is a need to complain about the same issue over and over. Reference of call 170718QXBV4T.