1 reviews | Active since Jun 2012
Too Much Red Tape Just for Basic Information like Medical Aid Banking Details
My debit order was returned on my bank account for my Monthly Medical Aid contribution. I have tried to look for banking details to pay my monthly contribution on both the Bonitas website and on the internet without success which is a real inconvenience.
I really don't understand why I have to waste my time AND my airtime answering security questions (which additionally misgender me as a transgender person) for basic information like banking details which should be public knowledge.
What frustrates me further is the fact that call centre agents insist on giving me the details over the phone as well as e-mailing them. We are living in a digital age and basic information like banking details should be made available electronically.
I am trying to pay my monthly contributions yet Bonitas and their systems are doing the most to make it difficult for me to stay up to date. Fix it!
Hello CarlaDeBouchet,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello CarlaDeBouchet,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello CarlaDeBouchet,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello CarlaDeBouchet,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team