To fast to debit payments but slow when it is time for the members to benefit

I have never been this disappointed by Bonitas have been a member for a decade n they have been deducting +/-9k a month but now they are failing to approve my chronic medication n pay a lousy R545 to the pharmacy every month 🙌 busy giving me lame excuses telling me about a excuse of an "option plan" we chose if I had means I would have immediately changed the medical aid n also what's this new thing of us primary select members having to pay 30% co payments in certain institutions since from when bcos I got admitted in a hospital using this option I'm on in 2023 but now when I have to be readmitted they are telling me abt damning co-payments that I need to pay I'm so irritated by them they are to quick to debit payments on the bank account but slow when they need to work for us busy yelling me I have to pay for the chronic meds out of my own pocket whilst I have the medical aid that is being paid every month to help out with this like this I'm so fed up shame my dad is working very hard in making sure he pays them every month but yet they failed him in his time of need