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abdul kader osman-latib

1 reviews | Active since Feb 2012

26 Oct 2022, 11:25

Title is ok

You have to ask bonitas twice for your refund and they intentionally delay you so that you get tired and give up the chase

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply27 Oct 2022, 08:34
Official
Hello Abdul kader O

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter.  We appreciate your patience while we are resolving this query for you. 
Kind Regards

Bonitas 
Bonitas Medical Fund
Bonitas Medical Fund's reply28 Nov 2022, 18:03
Official
Hello Abdul kader O Thank you for submitting a comment to us through Hellopeter. According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Kind Regards,               Bonitas Team