TIRED AND FEDUP

My husband asked me to write a review on his behalf as he keeps on trying and is always given the run around. He is on the Bon start plan which means he gets 5 visits to a general GP before having to ask for authorization. He went to the GP and it was approved by his medical aid. He then went for a second visit a while later and it was approved, however when it got to the accounts department, they threw it out as a duplicate. He called Bonita's on multiple occasions, and they keep on assuring him that it will be paid and in the end, its thrown out. The GP keeps on asking my husband for payment. WHY should he have to pay when he pays his medical aid monthly without fail. What does one have to do to get things rectified, He now needs to go to the GP again, which he will need to pay out of pocket due to a previous claimthat has not been squared up. Why are they so quick to debityour account but cannot make sure that doctors are paid?????? FED UP AND POOR SERVICE