Thumb sucking incompetence to resolve a query

<p>Conversation started Monday<br /> <br /> 12/5, 7:21am <br />Hildegard MulderClaim Acknowledgement - ********** 0298 [MI ********** 25] Good morning, Please tell me why I was refunded only R995 on the claim of R8342 for dental procedure by Dr Spies. I am not in my self payment gap anymore and really had no choice but to undergo the procedure. I am really very disappointed in the financial assistance of Bonitas. Regards, Hildegard Mulder<br /> <br /> <br />Tuesday<br /> <br />12/6, 8:38am <br />Bonitas Medical FundHi Hildegard Mulder,</p> <p>Thank you for your inquiry.</p> <p>We are busy investigating your inquiry. Feedback will be provided accordingly.<br /> <br /> <br />Today<br /> <br />9:24am <br />Bonitas Medical FundHi Hildegard Mulder,</p> <p>Thank you for your inquiry.</p> <p>The claim for Dr Spies was received and first went towards your self payment gap. It was then partially paid after the gap was closed. This is the reason only the amount of R95.80 was paid.<br /> <br /> <br /> <br /> 9:30am <br />Hildegard MulderHow much is the self-payment gap? I am sure I was past the self-payment gap<br /> <br /> <br /> <br /> 9:40am <br />Hildegard MulderPlease escalate this query, I am not satisfied with the outcome<br /> <br /> <br />Today<br /> <br /> 7:42am <br />Hildegard MulderThis is ñ screendump of my statement end Oct. You can clearly see that I was not in my self payment gap at all. Please escalate the query, I am not settling for this explanation.<br /> <br /> <br />NOTE to Hello Peter: I cannot upload the screendump. The statement dated 31 Oct indicated that I am past my self-payment. Dental treatment was done on 23 Nov.<br /> <br /> <br /> </p> <p><br /> <br /> <br /><br /> <br /> </p>