MB
Mnr. Barnardo

1 reviews | Active since Apr 2023

11 May 2026, 08:32

Thrown to the wolves

Bonitas contracted Marara Pharmacy as preferred service provider for dispensing medication. It is supposed to save you coin when you make use of them and it is also supposed to make your life easier. Quite the contrary. Today marks 10 x days that my wife- their patient- is going without a chronic medication, which was prescribed by her doctor. TEN DAYS. Imagine. And numerous enquiries brought us nowhere. Bonitas and Marara together define the very definition of a patient being just another number- and less. Enquiries are referred in circles between Bonitas & Marara while chronic meds just don't reach you. They are clearly indifferent to patient suffering, subsequent patient enquiries and patient health in general. They are an absolute disgrace. We are on our own. We have no support or recourse. Just know this if you opt to join Bonitas. They enlist the 'services' of complete and utter uselessness, and you pay for it with your health while Bonitas looks on and do nothing meaningful whatsoever.

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply11 May 2026, 09:23
Official
Hello Mnr. Barnardo
 
Thank you for submitting the details to us through Hello Peter.
  
We have escalated your query to Marara Pharmacy for further assistance.

We appreciate your patience while we are resolving this query for you. Kind Regards
 
 Bonitas Team 
MB
Mnr. Barnardo's update11 May 2026, 10:33
Reviewer Update
I've been submitting the details to you via 5 (five) emails, over as many days. You did not resolve my query. I did. Thank you for acknowledging that you merely refer my concerns between yourself and Marara in endless circles. It proves many a point. If this bland response is the entirety of your concern for the wellbeing of your patient, it proves all of the rest. And it does not comfort, I assure you. Quite the contrary.