This medical aid is not suitable for anyone let alone the elderly

Bonita's: dont create a product that makes it a nightmare for retired persons. My mom is on the BONCAP option and the service from Bonitas has been disastrous. It baffles me that Bonitas picks and chooses the components of chronic medication which they will pay for and dont allocate costs correctly. In this instance, they have not paid for her Diabetes & sugar medication which is a further R600 to pay for. These according to Pharmacy direct is accute medication. Saying this, the latest statement shows available funds in the Acute meds, day-to-day and over the counter meds. The costs of these meds make Discovery medical schemes much more viable with half the hassle given an atrocious calling system which goes into a loop and eventually cuts you off. 2 hours on the phone.....Is Bonitas expecting pensioners to do this? Stay away from this company if you can...if you are looking for medical aid for senior citizens. No person should be subjected to this level of service - especially at this age. My mom has not got her full meds as yet.