AF
Anna F
1 reviews | Active since Jul 2016
17 Jan 2019, 11:44
This company prefers you to suffer a terrible death.
This company has now twice refused to accept the Urologist Specialist's request for necessary chronic medication to be approved, despite our medical insurance contract. Due to my husband's long-term prostate cancer treatments, it has been proved that the very expensive Androcur tablets can reduce his PSA (prostate cancer) count. He is a pensioner & is unable to afford the excessive cost of this medication. Obviously Bonitas prefers that he dies of increased prostate cancer rather than helping to keep this at bay & eliminate further suffering. It's obviously cheaper, that way, for Bonitas Medical Fund!
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Replies (4)
Bonitas Medical Fund's replyOfficial
17 Jan 2019, 14:40Hello BNANNAZN,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply17 Jan 2019, 14:40
Official
Hello BNANNAZN,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
AF
Anna F's updateReviewer Update
17 Jan 2019, 14:54Yet again, your standard reply, which other complaining members report nothing further ensues. If by any remote chance 'Our representative will be in touch with you shortly to discuss this matter...' make sure that person is from Bonitas Management & NOT one of your call centre parrots.
AF
Anna F's update17 Jan 2019, 14:54
Reviewer Update
Yet again, your standard reply, which other complaining members report nothing further ensues. If by any remote chance 'Our representative will be in touch with you shortly to discuss this matter...' make sure that person is from Bonitas Management & NOT one of your call centre parrots.
Bonitas Medical Fund's replyOfficial
24 Jan 2019, 11:59Hello BNANNAZN,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and we will await your response.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply24 Jan 2019, 11:59
Official
Hello BNANNAZN,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and we will await your response.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
AF
Anna F's updateReviewer Update
24 Jan 2019, 14:06Please take your finger off the useless & annoying 'fob-off' responses to complaints. It has taken since mid Dec 2018 for an email reply today, yet again another fob-off reason why Bonitas won't pay for my husband's necessary chronic medication. We have, this week, appointed an Agent to deal with your in-competencies.
AF
Anna F's update24 Jan 2019, 14:06
Reviewer Update
Please take your finger off the useless & annoying 'fob-off' responses to complaints. It has taken since mid Dec 2018 for an email reply today, yet again another fob-off reason why Bonitas won't pay for my husband's necessary chronic medication. We have, this week, appointed an Agent to deal with your in-competencies.