WP
Winnie P
1 reviews | Active since Jan 2025
13 Jan 2025, 11:44
Third party payment confirmation letter (2 escalations later and no response)
Good day,
I have requested a third party payment confirmation letter on 21 October 2024. I have called several times and have 2 escalation reference numbers (latest one issues on 02 January 2025).
Everytime I call, I just get a new reference number. Even an escalation does not get any attention. I really need that letter.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
13 Jan 2025, 12:00Hello Winnie P
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Bonitas Medical Fund's reply13 Jan 2025, 12:00
Official
Hello Winnie P
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
13 Jan 2025, 13:41Hello Winnie P
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Bonitas Medical Fund's reply13 Jan 2025, 13:41
Official
Hello Winnie P
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
WP
Winnie P's updateReviewer Update
27 Jan 2025, 13:10Good day,
I was sent a consent form and again silence. My query is still outstanding.
Regards,
Winnie
I was sent a consent form and again silence. My query is still outstanding.
Regards,
Winnie
WP
Winnie P's update27 Jan 2025, 13:10
Reviewer Update
Good day,
I was sent a consent form and again silence. My query is still outstanding.
Regards,
Winnie
I was sent a consent form and again silence. My query is still outstanding.
Regards,
Winnie