THINK TWICE ABOUT JOINING BONITAS

It cannot be THIS DIFFICULT to belong to a medical aid. It appears the staff at BONITAS do not know their products. I have been given conflicting information on more than one occasion. Most recently, I called to ask which GP we may use and I was told we can use any doctor which is what we did. My words were "Oh then I can take my son to his usual doctor". This is on record. The entire pathology account was rejected because we did not use a network doctor to do the referral. Pathcare is waiting for their payment. I believe the GP account has also been rejected. I have been trying to speak to someone on the phone but after 2 attempts I hung up (total of 30 minutes holding on). IT CANNOT be this DIFFICULT. You also advertise your wonderful benefits on your brochure and when queried why an account was not paid, your response made no sense. If a specialist benefit is available why tell me its for the family for the year. There is just one member and if its used up with one consultation then the benefit is depleted. I have spent a fortune in phone calls trying to find out how the benefits are allocated. I still do not have the answer.