ND
Nomfundvo D

1 reviews | Active since Apr 2015

29 Apr 2022, 11:17

They'll change your debit order without your consent

This may as well just be a continuation of my previous review. Bonitas has only paid up a portion of the money owed to me and then decided (without my consent or authorization) that they are going to make changes changes the debit order and use the money that is rightfully mine.

Now I may be wrong but I do believe it is ******* for a company to make debit order changes without the customer signing off and giving authority. So basically Bonitas is telling me that they've got uncontrolled access to deduct what they want, when they want and how they want. The further detail breakdown of this situation is honestly stuff of movies. I still want to know why Bonitas thinks they can make changes to debit orders like they own the accounts. Let's talk.

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Replies (2)
ND
Nomfundvo D's update29 Apr 2022, 11:20
Reviewer Update
Correction, they are actually saying they have uncontrolled access but their actions and communications are indicative that they can do as they please with the debit order
Bonitas Medical Fund
Bonitas Medical Fund's reply29 Apr 2022, 11:30
Official
Hello Nomfundvo D 
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter.  We appreciate your patience while we are resolving this query for you. 
 Kind Regards

Bonitas Team