KK
Kagiso K
1 reviews | Active since Mar 2016
20 May 2025, 12:59
They won’t refund my money and useless customer support
This organisation owes me a large refund which they have acknowledged, followed all of the requirements they have asked and even certified a proof of bank account and still no refund. Never receive any feedback from their multiple customer care teams and the finance. All I get is auto response for a month, calling their customer support is useless, they make you hold for an hour and can’t tell you anything.
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
20 May 2025, 13:25Hello Kagiso
Thank you for notifying us of your complaint. We are so sorry to hear about this.
Your complaint has been escalated to the finance department for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this.
Your complaint has been escalated to the finance department for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply20 May 2025, 13:25
Official
Hello Kagiso
Thank you for notifying us of your complaint. We are so sorry to hear about this.
Your complaint has been escalated to the finance department for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this.
Your complaint has been escalated to the finance department for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
KK
Kagiso K's updateReviewer Update
21 May 2025, 14:2224 hours later and still no feedback. Why do I get no communication from your finance? When am I getting my refund?
KK
Kagiso K's update21 May 2025, 14:22
Reviewer Update
24 hours later and still no feedback. Why do I get no communication from your finance? When am I getting my refund?
Bonitas Medical Fund's replyOfficial
21 May 2025, 16:25Hello Kagiso K
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply21 May 2025, 16:25
Official
Hello Kagiso K
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
KK
Kagiso K's updateReviewer Update
21 May 2025, 16:43That’s not true it has not been resolved. I just received an email informing me that I won’t get my refund before 7 to 10 working days. After a month of barely any customer service, that’s just bad customer service. I was initially told that refunds take 2 to 3 working days and I have proof.
KK
Kagiso K's update21 May 2025, 16:43
Reviewer Update
That’s not true it has not been resolved. I just received an email informing me that I won’t get my refund before 7 to 10 working days. After a month of barely any customer service, that’s just bad customer service. I was initially told that refunds take 2 to 3 working days and I have proof.