1 reviews | Active since May 2018
They will take your money, yet expect you to pay for treatment; *********!!!
ON the 17th January 2018, I underwent a surgical procedure to remove my wisdom teeth. The procedure was pre-authorised, with a co-payment of R3000, which I paid directly to the clinic. I then later received a bill of R4023.85 from the anaesthetist, which they agreed to cut in half and I duly settled. The medical aid had short paid in this instance as again. Now I have received a bill from the clinic for R4794.74. Apparently the medical aid short-paid again. I contacted Bonitas, they referred me to Denis, who informed me that they had authorized 60 minutes for the procedure, and the Doctor took 100 minutes, which they wouldn't cover.
Hello *** ,
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Kind regards,
Bonitas Team
Hello *** ,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Hello *** ,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and has been forwarded it Denis (organisation that manages your dental benefits) for further assistance.
Feedback will be provided to you shortly.
Kind regards,
Bonitas Team
Hello *** ,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and has been forwarded it Denis (organisation that manages your dental benefits) for further assistance.
Feedback will be provided to you shortly.
Kind regards,
Bonitas Team
Hello *** ,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello *** ,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team