They just don't CARE

Since November last year i made multiple request for them to firstly change the payment method of our Medical aid as my husband was no longer employed at set company and we wanted to continue with them as we never had any issues till now. I left numerous messages, Call center in and out. but no one can give a proper process or procedure. <br> <br> In the first week in December i called to confirm cover as they did do a deduction from my hubbies salary and it was confirmed cover still active. A month later the we receive a radiologist account as they now claim we didn't have cover. <br> <br> Till today i haven't heard from a single person from Bonitas. WE have no cover and now a Radiologist Bill as well. <br> <br>