LP
Lauren P
1 reviews | Active since Feb 2024
08 May 2024, 11:43
They did not pay my surgery at pmb level nor my hospital account
They did not pay my surgery at pmb level nor my hospital account. My gap cover called them to pay my hospital bill in full at pmb level
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
08 May 2024, 12:10Hello Lauren P
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply08 May 2024, 12:10
Official
Hello Lauren P
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind regards
Bonitas Team
LP
Lauren P's updateReviewer Update
09 May 2024, 09:11Still no response as to why my surgery claims was not paid at PMB level.
LP
Lauren P's update09 May 2024, 09:11
Reviewer Update
Still no response as to why my surgery claims was not paid at PMB level.
Bonitas Medical Fund's replyOfficial
13 May 2024, 11:39Hello Lauren P
Thank you for submitting a comment to us through Hello peter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply13 May 2024, 11:39
Official
Hello Lauren P
Thank you for submitting a comment to us through Hello peter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team