lC
lance C
1 reviews | Active since Aug 2018
06 Feb 2024, 13:35
Theft
i am livid right now because i was deducted a R3454 amount for a Bonitas Boncap option in january 2024 and had no knowledge of it. firstly our company merged and i had no Knowledge of a Webinar session as i found the email in my SPAM folder. i made an enquiry and got my Medical option changed to the BonStart lowering my monthly Premium for February but the Question remained what happened with the R2000 difference from january that i feel needs to be refunded to me. this is totally unacceptable as i myself had no Knowledge of the Boncap change of 5.5% yet all i am getting from the Consultants is that this will not be refunded and i used none of my Benefits of the Boncap to justify that the amount will not given back. i want my money back or i will just cancel Bonitas and go to Fedhealth or discovery as this customer service sucks and feels like daylight *******
Helpful (0)
Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
06 Feb 2024, 13:54Hello Lance C
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply06 Feb 2024, 13:54
Official
Hello Lance C
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
lC
lance C's updateReviewer Update
06 Feb 2024, 14:40Thank you but i really hope this will be resolved because the extra R2000 is needed. i have 3 kids and to lose this money is way to much than i can handle
lC
lance C's update06 Feb 2024, 14:40
Reviewer Update
Thank you but i really hope this will be resolved because the extra R2000 is needed. i have 3 kids and to lose this money is way to much than i can handle
lC
lance C's updateReviewer Update
06 Feb 2024, 16:54this is exactly why i would never suggest any person to use you guys look how long it take you guys to investigate. its not rocket science you deducted my money that I never agreed to then you schedule the benefit for end february yet i had no benefit for what i paid over 3000 to bonitas. bonitas will really take every cent from you and you will have no benefit of their product!!!! people if you're reading this !!! just take note i've been with them for over 7 years and this is what they been doing robbing me with absolutely no value !!!!!!!! of what i paid . please go to better medical schemes please that values you payments and that benefits you and your family ................................................................................................................................................................ ensure my refund and my medical option changed as of the 01/01/2024!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! you guys been taking my money for long enough and this will not be the end of this ...,,, '*******' i never agreed or accepted this increase who in their right mind will pay medical aid over 3000 then still have to do copayments and can only get over the counter medication of 280 the cheapest medication then still have to buy what you need cash????????? where with this money i can just buy my medication cash if needed ...with this amounts calculate this for the year INSANE .!!!! ENOUGH IS ENOUGH !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WE MUST STUGGLE BUT THIS SHEMES WILL JUST TAKE OUR MONEY AS THEY PLEASE .......
lC
lance C's update06 Feb 2024, 16:54
Reviewer Update
this is exactly why i would never suggest any person to use you guys look how long it take you guys to investigate. its not rocket science you deducted my money that I never agreed to then you schedule the benefit for end february yet i had no benefit for what i paid over 3000 to bonitas. bonitas will really take every cent from you and you will have no benefit of their product!!!! people if you're reading this !!! just take note i've been with them for over 7 years and this is what they been doing robbing me with absolutely no value !!!!!!!! of what i paid . please go to better medical schemes please that values you payments and that benefits you and your family ................................................................................................................................................................ ensure my refund and my medical option changed as of the 01/01/2024!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! you guys been taking my money for long enough and this will not be the end of this ...,,, '*******' i never agreed or accepted this increase who in their right mind will pay medical aid over 3000 then still have to do copayments and can only get over the counter medication of 280 the cheapest medication then still have to buy what you need cash????????? where with this money i can just buy my medication cash if needed ...with this amounts calculate this for the year INSANE .!!!! ENOUGH IS ENOUGH !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WE MUST STUGGLE BUT THIS SHEMES WILL JUST TAKE OUR MONEY AS THEY PLEASE .......
lC
lance C's updateReviewer Update
07 Feb 2024, 10:02and still no response all i am getting is Reference numbers, yet if you want money you will not wait you will just take
lC
lance C's update07 Feb 2024, 10:02
Reviewer Update
and still no response all i am getting is Reference numbers, yet if you want money you will not wait you will just take
lC
lance C's updateReviewer Update
07 Feb 2024, 19:57Is this how you treat your members by ignoring them
lC
lance C's update07 Feb 2024, 19:57
Reviewer Update
Is this how you treat your members by ignoring them