The worst service from a medical aid

<p>I am so disappointed in Bonitas, I have heard and read a whole lot of negative stories about Bonitas but I never thought I would experience such bad service from them. My daughter was admitted to hospital in April 2016, and while she was there (for 5 days), the paediatrician requested that they run different tests on her. The claims department has rejected one of the claims because 2 tests were done under one code (but there is a valid explanation for this). I sent through a letter from the pathologists explaining why that was so, but I still cannot seem to get a positive response. I have been calling for the last 2 months trying to get an explanantion as to why the claim has not been settled, even after I submitted the explaining letter. The call centre agents are clueless on what is supposed to happen next and each one keeps telling me a different story. Meanwhile, I pay my medical aid premiums every month and the pathologist bill is still not settled. I regret joining this medical aid and i do not foresee a long term relationship between myself and Bonitas if this is the treatment that I must get. the service i have received is bad and the fact that no one seems to offer a better explanation as to why the claim is still being rejected irritates me the most. Can someone do something, surely this cannot be right!!!</p>