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Deswin E

1 reviews | Active since Mar 2023

02 Mar 2023, 02:33

The Worst Service

The Worst Experience. I will not recommend my family. For the past few Months Bonitas Just messed up my account due to failed attempts to Debit on dates prescribed. I have sent several emails when to debit. They still end up debit my account on the first of each month. I further sent an email to cancel the scheme as I now have another medical fund as per my employer they don’t get back to me as usual and deny that I previously asked to cancel. I send another email I want to cancel they still end up deducting money from my Account and I have no debi check mandate on my Account to reject or approve.

I want my money reversed and my bank chargers covered I did not ask to be debited!!!

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply02 Mar 2023, 08:19
Official
Hello Deswin E

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
 
We will investigate this matter.
  
We appreciate your patience while we are resolving this query for you.
 
Kind Regards

Bonitas