The worst of the worst

Extremely poor service. No response to queries. Digital site is a mess. Claims notification non-existant. Accessing wellness benefits is a disaster. I would like the escalations matrix on all subjects in the above please. AND, access to my Wellness benefit. My dependent, needs a H pylori test and treatment, atm, for painful gastritis. We went for wellness assessments. I could complete my wellness questionaire. Dependent cannot even be found when attempting to register herself. And I checked, the wellness questionnaires are nowhere to be found on the platform for her to complete. I don't know how else to state you suck in a more diplomatic way Metropolitan Bonitas. Man it's sad.