BF
Bruno F

1 reviews | Active since Mar 2023

31 Mar 2023, 15:58

The worst experience of our lives

The worst experience of our entire lives. Bonita's took double the amount on our policy and claimed they would refund us after 7 working days and they didn't. Everyday call after call they kept making up different stories and kept on saying they will get back to us and didn't. After using over R600 of my airtime and 10 days later my car payment didn't go through because what they did was unexpected. Not to mention that they always late with wife's chronic medication and she has type 1 diabetes. They have added so much stress in our lives and my wife has literally gotten sick from stress because of these people. Please please please don't even consider getting a scheme from them. We have decided to go with another medical aid and never again will we refer them to anyone in our family.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply31 Mar 2023, 16:29
Official
Hello Bruno F

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
 
We will investigate this matter.

We appreciate your patience while we are resolving this query for you.
 
Kind Regards

Bonitas 
BF
Bruno F's update31 Mar 2023, 17:40
Reviewer Update
Thanks Bonita's!! I heard that before on a number of occasions. Waiting once again !!!! And please do yourself a favor and go back on all our calls for the past two weeks. Lol what a joke