The worse medical aid

I’m so disappointed in the service it’s very pathetic, I called on the the 20/05/2026 where I had queried about my specialised benefits im told different stories every single time I mean you guys are very *********** as my medical aid you suppose to be assisting me but you agents have no knowledge what’s so ever I called in today again on the 22/05/2026 her name was buhle but she had no idea who I spoke to on the 20th which I find very strange cos your calls suppose to be recorded you guys have to train your agents properly I’m so dissatisfied