HB
Humaira B
1 reviews | Active since Jul 2020
28 Jan 2023, 07:44
The wait with BONITAS IS FRAUSTRATING
I am utterly dissapointed, i pay bonitas over R6000 in premiums monthly, never ever skipped been with them 2 years and recently even upgraded my plan, however bonitas after service is pathetic! I called in several times and emailed several more to do something as simple as change banking details... No response... I have no idea weather this was done or not i try calling thats often to no avail i spoke to diffrent agents all they tell me is to email a stupid form which i sent also almost 6 x and theres no response as to weather its recievd or not . so now im not even sure if my banking detaols were ammended and are they going to debit.
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Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
30 Jan 2023, 08:59Hello Humaira B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply30 Jan 2023, 08:59
Official
Hello Humaira B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
HB
Humaira B's updateReviewer Update
01 Feb 2023, 13:49Still waiting.....
Today again i called 4x to be exact spoke to a lady Sibongile simelane who tried to assist even with her assistance and better attitude then some i was still left with NO ACTUAL SOLUTION. I was told to do an EFT but now a further delay because they require copies of ID AND BANK STATEMENT after 2 months... After several attempts to send it it will only be activated come march. Also i have not even recieved communication as to when they plan on sending the membership cards . How does Bonitas work i don't understand? Is this the service ? And now im awaiting authorization for a planned C section and then to i feel like they will decline due to late payments even though its bonitas own fault
Today again i called 4x to be exact spoke to a lady Sibongile simelane who tried to assist even with her assistance and better attitude then some i was still left with NO ACTUAL SOLUTION. I was told to do an EFT but now a further delay because they require copies of ID AND BANK STATEMENT after 2 months... After several attempts to send it it will only be activated come march. Also i have not even recieved communication as to when they plan on sending the membership cards . How does Bonitas work i don't understand? Is this the service ? And now im awaiting authorization for a planned C section and then to i feel like they will decline due to late payments even though its bonitas own fault
HB
Humaira B's update01 Feb 2023, 13:49
Reviewer Update
Still waiting.....
Today again i called 4x to be exact spoke to a lady Sibongile simelane who tried to assist even with her assistance and better attitude then some i was still left with NO ACTUAL SOLUTION. I was told to do an EFT but now a further delay because they require copies of ID AND BANK STATEMENT after 2 months... After several attempts to send it it will only be activated come march. Also i have not even recieved communication as to when they plan on sending the membership cards . How does Bonitas work i don't understand? Is this the service ? And now im awaiting authorization for a planned C section and then to i feel like they will decline due to late payments even though its bonitas own fault
Today again i called 4x to be exact spoke to a lady Sibongile simelane who tried to assist even with her assistance and better attitude then some i was still left with NO ACTUAL SOLUTION. I was told to do an EFT but now a further delay because they require copies of ID AND BANK STATEMENT after 2 months... After several attempts to send it it will only be activated come march. Also i have not even recieved communication as to when they plan on sending the membership cards . How does Bonitas work i don't understand? Is this the service ? And now im awaiting authorization for a planned C section and then to i feel like they will decline due to late payments even though its bonitas own fault
Bonitas Medical Fund's replyOfficial
09 Feb 2023, 08:22Hello Humaira B
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and we will await your reply.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply09 Feb 2023, 08:22
Official
Hello Humaira B
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and we will await your reply.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team