JS
Janet S

1 reviews | Active since Aug 2015

25 Aug 2015, 15:32

The unfairness & rigid attiof Bonitas Medical Aid

In Jan 2015 I took the Standard Option Med Aid with Bonitas. I p[aid R3900 every month & was told that I had a waiting period of 3 months & this would expire on 1 April. I declared that I was Hypertensive & Diabetic & was told that I had to wait a year to claim on thes 2 diseases which I was happy about. 2 weeks before my deadline of 1 April, I had a problem with my eyes & was diagnosed with Graves disease (Overactive thyroid). This overaction of the thyroid began affecting my eyes causing blindness. The Endocrinologist contacted Bonitas saying that I was a Medical emergency & needed to be hospitalised urgently or I would go blind. Bonitas refused to pay & I had to borrow money to pay the hospital bill. I was hospitalised 3 times & had to pay this on my own. I feel this was grossly unfair of Bonitas not to consider a Medical Emergecy & waiver the 2 weeks until the dealine. Whats worse is that they have added the Hyper Thyroidism onto the list of \declared"diseases & this was without my permission. I had stated my Diabetes & Hypertensin as pre existing diseases. The HyperThyroidism was not listed when I filled out the forms in January. Every month I pay Bonitas R3900 religiously."""

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply26 Aug 2015, 10:07
Official
Hello jsamuel,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards
Bonitas team