LD
Linda D

1 reviews | Active since Jun 2025

24 Jun 2025, 02:35

The stress continues...

HelloPeter, I wanted to add this as a follow-up to my original entry, but can't find where to do that, so let me know how to do that. For the 3rd time, they are not happy with my ID copy. Here is my reply to them: Linda Attachments 2:24 AM (8 minutes ago) to bonitasvendors

This is the 3rd time I am submitting my ID.

The first 2 times it was stamped by a commissioner of oaths at the local POLICE OFFICE. The second time, I happened to be helped by the same officer who helped me the first time. She was quite upset because, as she said, by not accepting the fact that SHE ASKED FOR MY ORIGINAL ID AND CHECKED THAT TO THE COPY, which she signed and stamped, she wanted to know if Bonitas thinks she is a *****. I tried to make a joke about it, but she didn't think it was funny that her integrity was questioned by you.

If you think my ID is *****ulent, why don't you contact the Department of Home Affairs to confirm my ID?

Here are new copies. IF THEY ARE STILL NOT SUFFICIENT, I HAVE 2 STEPS LEFT.

I have already reported this on HelloPeter, but you don't seem to care about that avenue. So I also lodged a complaint with the Council for Medical Aid Schemes.

Next, I will go to the press. Then, to my friend who said he would sort this out for me from the start. I said no, I like to sort things out for myself. He is an advocate in Pretoria. I almost mentioned his name here, then realized that would not be fair to him. He will then receive hundreds of requests from ex-Bonita members for help.

I eagerly await what document you will find as not meeting your standards next. You had all my documentation since April, but every time I had to contact you to find out when this would be finalized. And you came up with something new.

Why all these delaying tactics to make payment ??? Oh, also, every time I must submit the information to a different email address: Bonitas, Bonitas Complaints, Bonitas Savings, now Medscheme... HUH???

Linda Dippenaar

PS: You have all my details. I can't state it here for the world to see. ( I am now going to post this on HelloPeter again and send it to the Council as further evidence.)

Linda Dippenaar

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply24 Jun 2025, 08:26
Official
Hello Linda
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We have escalated your query to finance department for further assistance.  We appreciate your patience while we are resolving this query for you. 
 Kind Regards

Bonitas Team