The SAGA continues

<p>So once more I have to vent here , as it appears that Bonitas only responds to this platform.</p> <p> </p> <p>I have been writing since August 2016 and yet there has been no conclusion.</p> <p> </p> <p>So my dad received a phone call on 09/09/2016 were he was requested to submit a letter to Bonitas , which he did. I made a follow up on the letter and received an responnse from Lammetjie that the letter submitted by my dad does not adhere to the criteria set by the PMB.</p> <p> </p> <p>Then I enquired as to what the criteria was .... to which I received the following response:</p> <p> </p> <p>Dear Mr. J Douman,<br /> <br /> Thank you for the email dated 16/09/2016. <br /> <br /> With reference to the query number 160916QY7G1R.<br /> <br /> Kindly be advised that we have escalated your query to our PMB department for further interventions.<br /> <br /> Should you require any further information, please contact Customer services on ***or email us at ********** or should you wish to compliment on the service received, please do not hesitate to use the following link: http://www.hellopeter.com <br /> <br /> "Did you know?<br /> <br /> You can access medical aid benefits, tax certificates, claims statements and any other information relating to your membership enquiries on the Bonitas website. <br /> <br /> Register at www.bonitas.co.za today, and enjoy the convenience of having access to your medical aid information 24 hours a day, 7 days a week." <br /> <br /> Please update your personal details on a regular basis, to ensure that you receive the latest updates from Bonitas.<br /> <br /> Kind Regards,<br /> <br /> Pearl Bogatsu.<br /> </p> <p>I then send a follow up e-mail on 23 and 29 September 2016. On the e-mail of 29 September 2016 I even requested a read receipt and it shows the e-mail was read. Once again Bonitas does not have the decency to respond.</p> <p> </p> <p>How do you run a medical aid as if it is a ****a shop? Have you not heard about customer care? Does Bonitas like to be repremanded in public for their lack of service. </p> <p> </p> <p>I am so sick and tired of this matter, as it is time consuming. Also I am so glad that I do not belong to this mickey mouse medical aid, who has employees who act as if they are to busy to assist. ITS YOUR JOB!!!!</p> <p> </p> <p>I do not want an apology ... I want action!!!!!!!</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>