The most *********** medical aid EVER

I submitted my income documents in December. Then I picked up that the contribution showing online was incorrect. I assume this is because they could not read the difference between myself and my husbands names so they used the wrong salary. I sent 3 emails with no response and then phoned 3 times to get it resolved before the debit orders goes of. Needles to say they did not correct the details. On 4 January I phoned them to request a refund and emailed with no response again. I phoned on Monday and they told me that my refund would take place on Thursday which is now yesterday. Again nothing happened. When i phoned today they told me that no refund will take place they will keep the money as a credit. SINCE WHEN DOES YOUR MEDICAL AID DECIDE WHAT TO DO WITH YOUR MONEY??? Every time i have dealt with bonitas has been horrible. The word pathetic is a understatement of how bad their service is. I believe that they are so incompitent that they would not even pick up the credit and deduct a full amount again. I want my money. You don not decide what to do with it. It is my choice and I did request a refund and I even tried to sort it out before the debit orders when through. USELESS!!