The Great Run around

The reply I received Verbatim :

Hello Brent B Thank you for submitting a comment to us through hellopeter. According to the email communication, we hereby confirm that your concern has been addressed, and this matter has been resolved. We apologise for any inconvenience caused to you. Regards Bonitas team

YET the matter still has not been resolved. Once again we had to call to get some update on the payout. and like clock work "Your documents are incomplete" we've filled them 5-6 times before yet it's the same excuse.

We are not allowed to speak to anyone higher than the call center agent. At this point I'm sure there's a script they have to follow to ensure you just give up your claim.