THE COMPULSIVE LIES OF BONITAS

My query was logged to Bonita’s on the 6th of January 2021 and no feedback has been given to me to date. PPN has submitted a portion of the payment (R1845 only) to my optometrist and the statement was submitted to Bonita’s and a request to pay the balance via my accumulated savings which is harder to access than Oxygen these days.

(THE PROBLEM HERE AS PER THE ENTIRE CALL CENTRE IS THAT WHEN PROCESSING THE PAYMENT VIA MY ACCUMALATED SAVING THERE’S AN IT ISSUE THAT HAS BEEN REPORTED TO IT AND THEY ARE WORKING ON IT.)

Below are the call trails from when I started to track:

- Spoke to Samu from Bonita’s on the 20th of January who advised my query will be resolved by the 22nd of January.

- Spoke to Gloria on the 25th of January who did not assist in any way and hung up.

- Spoke to Musa 25th of January who promised to get a manager to call me and it never happened. He said his team leaders name was Shorma.

- Spoke to Adelaide the next day (26th January) who was helpful and got me a team leader by the name of Joyce. Joyce advised that she call me by 13:30pm. She didn't until 15:30pm and further promised my query would be resolved by the 29th of January. - Spoke to Sandile on the 29th of January who advised that Joyce was now on annual leave. Waited on this call for almost an hour for a new manager.

While all of this goes on I am an essential worker and part of my job requires that I drive late at night and my eyesight isn’t the best but to bonitas im just a number.