The B in Bonitas stands for bad service

On the 16 of October I phoned Bonitas ( Denis ) the dental department, to inquire on whether I could proceed and crown my tooth which had root canal done earlier this year . I spoke to a consultant name Lee-Anne and she confirmed I qualify for the procedure and my Dr should just send a quotation to them .

My dentist discovered that i have hole just behind the tooth that had root canal and decided to do a temporary filling until we do the crowning procedure.

I was told by Bonitas all of sudden now I do not qualify for this procedure after all the efforts my Dentist and I did. As it stand I am sitting with a tooth that has a temporary filling as it was to bridged and crowned according to was confirmed i qualify for.

I followed up and spoke to a guy named Siphiwe who promised to escalate this matter as he could indeed pick up that I was told to I qualify for this procedure . He proceed to get back to me with the resolution within days , 7 days later I am still waiting for the call from Denis, Bonitas.