The avoidance game

<p>Bonitas has ignored a claim for 3 months, despite several re-submissions during those 3 months. It involves a refund to the member, of course! Their excuse - the membership number was incorrectly given on the account submitted. They admit they know who the account is for and what the correct number is, but do nothing further about the claim and do not advise the member about the problem. On telephonic enquiry, they say the account "has not been captured on the system". Great way to avoid paying! E-mail enquiries only elicit query numbers, no explanations of why the claim is not being processed. Baaaad service Bonitas! In addition, why do Bonitas have "Brokers" involved? I have yet to see any benefit from my "Broker".</p>