Thanks for nothing

I called Bonita's re payment due to me. I don't understand why I keep on getting different dates for the payment and wanted to check if my banking details are maybe the problem. The lady explained that it's because my claim was rejected. I asked her but if my claim was rejected than why did I get numerous emails indicating that the amount will be paid directly into my bank account. She indicated again that the claim was rejected. I asked if she understood what I'm asking and she said yes. I said that I don't understand what she is explaining and asked to speak to someone else. She asked me to hold. I was holding on for more than 10min and eventually she dropped the call. This is the second time in one week that I'm getting this pathetic service from the call centre. Beef up your customer service Bonita's.