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natalie H
1 reviews | Active since Mar 2012
08 Jan 2025, 07:56
Thank you Luyanda
On the 6th of Jan 2025 I had the privilege to chat to Luyanda.She was simply amazing.She had so much patience with me and my long query. She went out of her way to ensure that all areas of my query was attended to.She even picked up something I was not aware of.She liased with other departments to get answers for me instead of sending me from pillar to post.She called me at the end of our WhatsApp interaction to make sure that she covered everything and that I understood.What an amazing human. Luyanda is a great asset. Thank you Luyanda for helping in the manner you did and not treating me like just another number or stat for the day.
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Replies (1)Bonitas Medical Fund's replyOfficial
08 Jan 2025, 08:21Hello natalie Thank you for your encouraging message. Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service. We appreciate you taking time to comment on your experiences with us. Kind Regards Bonitas Team
Bonitas Medical Fund's reply08 Jan 2025, 08:21
Official
Hello natalie Thank you for your encouraging message. Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service. We appreciate you taking time to comment on your experiences with us. Kind Regards Bonitas Team
