MS
Mongezi S
1 reviews | Active since Jan 2019
15 Dec 2020, 13:46
Thank you Jacob
Just want to send some recognition to Jacob from the bonitas call centre. He LISTENED, EMPATHIZED AND RESOLVED my query. Something that I had been trying to resolve over the WhatsApp platform to another agent for over an hour who just seemed disinterested and gave me answers that were obvious without looking into the history/origin of the query.
It is people like Jacob that keep reassuring us that we are valuable clients and not just numbers. Thank you Jacob, you are truly an asset to Bonitas
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Bonitas Medical Fund's replyOfficial
15 Dec 2020, 15:29Hello Mongezi,
Thank you for sharing your experience with Bonitas on this public platform.
It means a lot to us, especially that you made the time to write about it!
We want to make a difference in every member’s life and strive to give the best possible service.
When we get it right, we are delighted
Regards, Bonitas Team
Thank you for sharing your experience with Bonitas on this public platform.
It means a lot to us, especially that you made the time to write about it!
We want to make a difference in every member’s life and strive to give the best possible service.
When we get it right, we are delighted
Regards, Bonitas Team
Bonitas Medical Fund's reply15 Dec 2020, 15:29
Official
Hello Mongezi,
Thank you for sharing your experience with Bonitas on this public platform.
It means a lot to us, especially that you made the time to write about it!
We want to make a difference in every member’s life and strive to give the best possible service.
When we get it right, we are delighted
Regards, Bonitas Team
Thank you for sharing your experience with Bonitas on this public platform.
It means a lot to us, especially that you made the time to write about it!
We want to make a difference in every member’s life and strive to give the best possible service.
When we get it right, we are delighted
Regards, Bonitas Team