Thank you for IGNORING me...!!!

Please note that e-mails are a just as valid/recognised means of communication as phone calls.<br> I am unable to phone during work hours & therefor rely on e-mails.<br> Since you ignore my questions and close my queries without ANY response whatsoever, I have no choice but to turn to Hello Peter.<br> <br> My son was hospitalised 29-30 June.<br> Early August I received a lab account for tests done during hospitalisation which were not paid.<br> I submit the lab account (040815QDZ3V9). and another payment was done.<br> However, R991 remains unpaid.<br> The lab account was resubmitted on 8 Sep (080915QG17W0). No response.<br> Follow up mail sent 27 Sep. No response.<br> Yet another follow up mail was sent 7 Oct, and then I get an e-mail saying my query has been closed.<br> So I check your website and see what's going on.<br> What the hell does reason code 905 \This charge is contrary to pathology industrial standards"mean!?<br> <br> Why do I ALWAYS have to deal with unpaid lab accounts after hospitalisation!?<br> What does unlimited hospitalisation help me if you don't settle the in hospital claims!?<br> <br> I am SO tired of going through this every time..."""