T
TRACY
1 reviews | Active since May 2021
07 May 2021, 08:03
Thank You Bonitas
I have had a really good experience with Bonitas. If I had a problem, I would call or e-mail my query and the resolved it. I must say being in hospital is really stressful thinking about the fact that in the event that the medical aid will not pay and you have to cover the costs. I was stressed at times, but Bonitas always came through in the end. I would give a 5 star rating, and the reason for the 4 star is because I had to get motivational letters from the doctor on both occasions that I was admitted in order for them to pay. Overall I am very happy:)
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Replies (1)Bonitas Medical Fund's replyOfficial
07 May 2021, 08:25Hello TRACY,
Thank you for your encouraging message.
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.
We appreciate you taking time to comment on your experiences with us.
Kind Regards
The Bonitas Team
Thank you for your encouraging message.
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.
We appreciate you taking time to comment on your experiences with us.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply07 May 2021, 08:25
Official
Hello TRACY,
Thank you for your encouraging message.
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.
We appreciate you taking time to comment on your experiences with us.
Kind Regards
The Bonitas Team
Thank you for your encouraging message.
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.
We appreciate you taking time to comment on your experiences with us.
Kind Regards
The Bonitas Team
