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noleeng N

1 reviews | Active since Oct 2016

24 Sept 2021, 21:07

Tests not paid

Went to have blood tests done and a pap smear - which I am covered for. Now I have to fit the bill for the tests.

No reason provided by Bonitas as to why it is not being paid. I am very thankful that my eyes opened and that I realised it was imperative to cancel my membership.

If you are looking for the worst customer care and basically a medical aid which does not reply or bother with your concerns-choose Bonitas.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply27 Sept 2021, 09:40
Official
Hello Noleen G 

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
 
We will investigate this matter.
  
We appreciate your patience while we are resolving this query for you.
 
Kind Regards
  
 The Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply30 Sept 2021, 13:48
Official
Hello Noleen G
 
Thank you for submitting a comment to us through Hellopeter.
 
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
 
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
 
We apologise for any inconvenience caused to you.
 
Thanks and regards
 
Bonitas Team