TERRUBLE SERVICE FROM BONITAS

Good day. The response was swift and exallant. Very good. But the reason forvthe query and interaction was deplorable. A few months ago I changed my contrabution debit order date from the 10th of each month to the 15th of each month. And since then Bonitas changed my life into a nightmare!!!! Like clockwork, on the 10th of every month I get sms's and emails notifying me that I am in arrears and that my medical benefits wiil be, or ARE, suspended. After a very expensive phone call, I am a pensioner and use pay as go, and emails, I get an unsincere apology, which yoy blame on the system. Wgich is nonsense as a HUMAN proframs the conputer systems and not another COMPUTER. I am reallt, really angry and dissapointed in Bonitas attitude and treatment of there clients. Last week I calculated that I had spent more than R600 on phone calls alone, due to holding on for a call centre agent, or being shunted from person to person, or department. Who is going to reimbutse my expenses??????? BONITAS??? ME THINKS NOT!!!!! But I insist on, either a MANAGER OR SUCH PHONES ME TO APOLOGIZE, OR A VERY SINCERE LETTER OF APOLOGY. C. F. HERSELMAN