TERRIBLE TERRIBLE - They just don't care!

Worst experience from day one. They took almost 6 weeks to process my application leaving me without cover as I had given notice to my previous scheme. They then double debited me the first round which I had to wait for them to reimburse. I have had to submit a claim 3 times and despite my submitting proof of my payment they first allocated payment to the service provider and now have stated this is a double claim and so it is rejected. REJECTED. They didn't even have my proof of payment on file and asked me for query numbers....I told them they must surely have a digital file of my uploads as I submitted my claim on both the mobile app and via mail....useless useless useless..... stay far away!