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Sandra S

1 reviews | Active since Jun 2016

12 Mar 2019, 09:51

Terrible Terrible Terrible service

Bonitas Medical aid does not care about their clients, How are supposed to use a medical aid that does not have anesthesiologists and they pay specialists way below what they claimed. The service is terrible , I had to send multiple emails before they can respond and not even pick a phone to call their client and address my concerns. How can one specialist who is on the network claim R 8,225.20 be paid in full and another who is not on the network claim R 7,245.84 and be paid R 3,257.32. I don't know maybe my common sense is offline.

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Replies (5)
Bonitas Medical Fund
Bonitas Medical Fund's reply12 Mar 2019, 16:18
Official
Hello                                                           
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
SS
Sandra S's update14 Mar 2019, 16:21
Reviewer Update
2 days later and no one has contacted me :-( . This is beyond terrible service I swear.
SS
Sandra S's update18 Mar 2019, 13:59
Reviewer Update
I don't think Bonitas understands what my issue is, Can someone assist me with my issues.
SS
Sandra S's update18 Mar 2019, 14:02
Reviewer Update
It's like no one is willing to resolve my issue, I do not know what level of escalation it should reach before I can be attended!!
Bonitas Medical Fund
Bonitas Medical Fund's reply28 Mar 2019, 10:59
Official
Hello SandySef,

Thank you for submitting a comment to us through Hellopeter. 

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved. 

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. 

We apologise for any inconvenience caused to you. 

Thanks and regards,

Bonitas Team