Terrible service to attend to claims

On the 13th of November I submitted 5 claims in one email. (query number 131115Q***2J). Only one of the claims was processed with the other 4 ignored even though they are attached to the claim that I sent and loaded on the bonitas system but ignored and do not get processed. I have phoned numerous times since then, no one at your call centre is able to assist. How hard can it be to upload 5 claims already taking 20 days!!!!!! Not sure how to get bonitas to process the claims as I have made numerous calls with nothing happening. Please process claims for the following dates:<br> o 26 Jun<br> o 27 Jul<br> o 21 Augustus<br> o 16 Sep<br> o 5 Oct