Terrible service right after signed on as new client

I have been a consistent member of my current, reputable, medical aid for 14 years with no breaks in membership. I chose to join Bonitas from the 1st of October 2024 due to benefit reasons and resign from my current medical aid on the 30th September 2024. I went on Bonitas’ site to get a quote and “Bonitas” contacted me after I filled in the contact me form. I then got a call from Tendahealth (which was strange to me) and everything went well on the phone call. I gave all my information and mentioned that I was currently a member of an existing medical aid and was asked to send my membership certificate after we had completed the signing on for Bonitas and everything went well. I told Dikeledi, the sales representative, that I will, within a few days, send her my membership certificate. Dikeledi then said that’s not a problem, she will wait for it. I need to make it clear that not once, did I receive any confirmation email from Dikiledi after this, nor since then. Not one email from her. Two to three days later, I get a message on my phone that my 11 year old son and I, are now members of Bonitas with a complete waiting period of 3 months from the 1st of October 2024 and we will only receive benefits and coverage from the 1st of January 2025. This was EXTREMELY concerning to me because we cannot have a waiting period at all as we both have been covered for more than 11 years (14 for me and 11 for him). At this point, I got fright and called Bonitas directly as I now had a membership number. The consultant first had to read from, what he told me was his ops manual, to tell me that ALL new members have this waiting period, regardless of whether or they have been a member of any other medical aid. I told him this cannot be true, to which point, he then said I must phone the consultant that initially set up my membership from Tendahelath, because they “deal with unhappy customers” and that he cannot do anything about it. I confirmed this with a second phone call to a different consultant who told me the same thing. Really terrible, by the way. I then phoned Tendahealth and tried to get hold of the “salesperson” being Dikiledi and was told that she would contact me. I had to contact Tendahealth more than twice before she finally returned my call. She said she couldn’t handle my query right now because she was on training and said she would give me her email address so I could email her my Bestmed membership certificate. She never WhatsApped her email address to me after that as she said she would. I had to call Tendahealth, once again to which I got other, very helpful consultants, who gave me her direct email address. I then explained to her on email that I have this waiting period and I’m not happy with it. I then sent her my membership certificate from Bestmed. I have not received any correspondence from Dikiledi on email right from the start and still to this day, none whatsoever. My final and last email to her, which was sent on the 10th of September 2024, was to ask her to please get back to me , to have my waiting period revoked and confirmation of such, based on my membership certificate, by COB the next day being the 11th of September 2024 or I will be cancelling my membership to Bonitas, before it even starts. I expressed my dissatisfaction with her’s and Bonitas’ service in my email. Guess what? No reply from Dikiledi again… Even though Bonitas will lose a main member and a dependant. I am deeply disappointed in how this kicked off and I’m wondering if this is the kind of service that will prevail. I am going to cancel my membership before it’s even begun. I trust, and hope for Bonitas’ sake that there will be no debit on my account at the end of September. Terrible service from Tendahealth and from Bonitas. Once the sale has gone though, move on to the next one and don’t help the existing clients.