TERRIBLE SERVICE - REFUSE TO PAY claims

Bonitas have been taking me for a fool I logged a complaint of an unpaid 2018 account BONCAP advised that a state pensioner has been handed over to attorneys and they are demanding money which my mom does not have . Bonitas called me and said someone will call me to date nobody has called me and the lawyer is demanding money just adding more interest onto the account and BONITAS now says that it is stale I HAVE REPEATEDLY given them proof that the claim was submitted in time and authorisation to pay from the in hospital benefit was obtained and it is not STALE they need to take responsibility for the mistake and pay the damn lawyers and do their job - auth number ***3 dos 22/08/2018 till 23/08/2018