Terrible service from Bonitas. Will not recommend them.

So extremley upset at the lack of communication from Bonitas, after being a member with them for 17 years. I was not adequately informed of the requirement to register a newborn within a 30-day period following birth. As the main member of the medical aid, NO authorisation for admission was sent to me and NO request for treatment was communicated to me. At no point was this time limitation clearly communicated to me in a manner that would reasonably draw my attention to its importance or consequences. Had I been properly informed, I would have ensured that the registration was completed within the required timeframe. I reasonably re**** on the medical aid to provide clear, transparent, and accessible information relating to material terms that directly affect coverage—particularly in circumstances as significant and time-sensitive as the birth of a child. The absence of proper disclosure has resulted in the child not being added to the medical aid and in mounting bills. When I called Bonitas before the child’s birth, I was told that the baby could not be added to my medical aid before his birth and that Bonitas would need his birth certificate. I fully understood that Bonitas would need the baby’s birth certificate but at no time did the Bonitas representative inform me that I had 30 days to register the baby as a new dependant with Bonitas. Had I been informed, being a member of Bonitas for 17 years, I would have immediately taken the necessary steps to do so without any delay.

When I called and required the necessary documents to register the new dependant, once again I was not informed of the 30 day time limit, in addition to the representative sending me a blank email without the ‘Change of Dependants’ Form. After numerous emails to them, no consultant has called me back. After calls to them, they refuse to acknowledge their mistake. Shocking service, I cannot wait for the window period so that I can move to a more efficient medical aid.